IT telecommunications

DRB Polish Market Research offers research for leading representatives of the IT telecommunications industry in Poland. The offer is adapted to the IT service providers and manufacturers of consumer electronics, computer hardware and software. The IT market is also very popular by investors. From our experience, we know that financial institutions, marketing agencies and investment funds will also benefit from that. Nowadays, telecommunications companies cannot give in without regular Polish IT telecommunications market research and consumer tests. They are able to meet the changing requirements of customers only if they follow them. They must update their development strategies, sales plans and marketing communication on an ongoing basis. We know how to do it effectively.

We offer the following: Polish telecommunications and IT surveys: Polish Satisfaction Surveys – contact points between the customer and the brand (POS service, helpline, email, IVR, self-service on the website), Customer loyalty research, Quality research of maintenance processes, Quality research of debt collection processes, Research on the quality of complaint processes, Research of new clients (profile, migrations, loyalty), Research on the presence of promotional materials at points of sale, Research on the potential of new services, Research on the usability of Web sites and portals, Research on the attractiveness of telephones, Research on the image of telecommunications operators and their brands, Research on the level of service standards at the point of sale – Mystery Shopping U&A – research on the attitudes and usages of products and services, Research on the needs of domestic companies in the IT sector that mainly concerns in the field of human capital management.

Polish Market research in the telecommunications area is mainly carried out by telephone interviews. As part of this research, our employees check: – personnel policy of IT companies – using personnel outsourcing – client’s image against a backdrop of competition – assessment of the situation on the IT market. DRB Market Research Agency in Poland carries out market research for leading Polish mobile telephony representatives. The experience gained linked with the knowledge of our experts and constantly developed research methods allow us to provide customers with relevant information that may be crucial in the process of further planning and development. Our research in this area deal with almost all areas related to the level and quality of customer service. Trust our specialists and become a customer of DRB Market Research in Poland. We invite you to use our services provided.

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